DEPOSIT: In order to reserve your bus service, we require a 35% deposit to be placed on the reservation. This deposit is Non-refundable and Non-transferable.
PAYMENT OF BALANCE: Final payment of your balance must be paid by the service date, before boarding the cab.
OVERTIME: All overtime is to be paid directly to the chauffeur in CASH on the day of service BEFORE the vehicle goes into overtime status. Overtime is charged in a one hour increment. Please inquire about overtime rate at the time of booking, if you feel unsure about your reservation time.
CANCELLATION POLICY: In the event that you need to cancel your reservation, you will need to send a cancellation email to firstname.lastname@example.org. Once your cancellation request is received, A delightful Tour agent will contact you to confirm the cancellation. Cancellations should be made at least 7 days in advance. Any time less may result in a loss of your deposit. You may request to end your reservation earlier than scheduled. However, A Delightful Tour LLC will not issue a refund, nor a transfer. In this event, we will provide you with a coupon, discounting your next reservation with A Delightful Tour LLC.
DELAY POLICY: Client understands and accepts that Acts of God, unforeseen traffic, road conditions and/or severe weather conditions delay travel. Every effort will be made to dispatch the contracted bus during these conditions, and all attempts will be made to arrive at the designated pick up location on time. In the event that there is a delay caused by an Act of God, unforeseen traffic, road conditions and/or severe weather conditions resulting in the contracted bus arriving late at any pick up addresses, we will modify the drop off time to reflect the amount of time, caused by the delay. You agree that this action will compensate you for the delay and there will not be further liability to us. Should we deem at any time up until the day of the service that said conditions are too dangerous for our chauffeurs and/or vehicle than we will inform you of such and terminate the service. You will receive a full refund of any payments made to us by you (i.e deposits, pre-paid overtime, balance within (2) weeks by company check or electronic refund.
INSURANCE: The bus is insured to the maximum liability amount mandated by the State of North Carolina.
DAMAGE POLICY AND FEES: The chauffeur inspects each vehicle before, during, and after each rental. In the event of damages suffered, the customer shall be responsible for any and all harm and damages suffered by A Delightful Tour’s property, it’s agent, employees, or third parties; including, but not limited to the vehicle, in regards to cleaning, missing, breakage, burns, or other interior or exterior damage to extent of the actual cost to repair or replace, with a minimum charge of $200.00. If any such damage to the bus is of a nature that is necessary for us to take the bus out of normal service, you will pay us for the revenue reasonable lost at 80% of our normal hourly rate. SMOKING; NARCOTICS OR CONTROLLED SUBSTANCES ARE PROHIBITED AND WILL RESULT IN IMMEDIATE TERMINATION OF THE SERVICE. Client hereby agree to hold company, its agents, and employees harmless from any consequences of such wrongful use by customer’s guests, including the cost to defend against the same. You agree to pay a fee of $10.00 per glass that is cracked, broken, or missing. As well as a cleanup surcharge of $100.00, if there is excessively spilled fluids or excessive trash left inside the bus. A clean-up fee of $150.00, if anyone in the group regurgitates in or on the bus materials. These fees are necessary due to the costly cleaning, and the downtime for the bus. The chauffeur will be more than happy to pull over should someone get sick. Also, the fee still has to be paid even if you decided to try to clean it yourself. No exceptions. Chauffeur has the right to terminate the trip, without refund, if he/she feels that the party is not abiding by the above rules or is putting the vehicle or the chauffeur at risk.
GENERAL RENTAL INFORMATION: A Delightful Tour LLC, or its designated representative is hereby appointed customer’s attorney-in-fact to sign customer’s signature for additional charges to customer’s credit card for damages, overtime, and/or any changes due and not immediately paid by the customer and is expressly empowered and authorized to charge all costs resulting from damages to said credit card. Except in the case of willful misconduct or gross negligence of the company, its agents or employees for injury, loss, or damage; including consequential damages to customer’s person or property from whatever cause. In addition, customer waives any right of subrogation with regard to the same. Neither, A Delightful Tour LLC, its agents or employees shall be liable for any personal property of the customer or customer’s guests, which are misplaced, damaged, or left in vehicle. Although, A Delightful Tour LLC commits to return any found property left in the vehicle. A Delightful Tour LLC reserves the right to institute and establish rules and regulations of guest conduct, which may be amended from time to time; including termination of rental, without refund, due to non-compliant guest conduct. In the event of a vehicle breakdown, all efforts will be made to supply a replacement vehicle. If a replacement vehicle is sent and/or customer refuses a replacement vehicle, no refund is due. If no replacement vehicle is available, refund shall be limited a pro-rated amount paid by client for that particular vehicle with no further liability to A Delightful Tour LLC. A Delightful Tour LLC is not responsible to fulfill itineraries developed by the customer, which indicate a time that the customer expects to arrive at certain locations after initial pick up time. You agree to compensate A Delightful Tour LLC as outlined in this contract. You also agree to pay all charges, fees, surcharges, overtime fees, and damages. In the event that you refuse to pay your obligations resulting in A Delightful Tour LLC needing to employ a collection company or an attorney, you agree to fully reimburse A Delightful Tour LLC all attorney fees, court costs, collections fees, and any out of pocket expenses that we may incur. A 2% monthly charge will be added to all unpaid balances.